Our garments are all on a made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you.
In case of any alterations in the garments shipped internationally, return shipping should be borne by the customer since we request for at least one trial to fit the garment best to your size.
We do not have a return policy, which means if there is a size or defect issue , you have 7 days after receiving your item to request an alteration.

To start a return, for alterations you can contact us at labelaum@gmail.com and WhatsApp us on +91-9811116459 to evaluate the issue.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot be held responsible for any items received without the printed return label in the package.

You can always contact us for any return question at labelaum@gmail.com and Whatsapp us at +91-9811116459.

DAMAGES AND ISSUES

All our garments go through various quality inspections and checks before being shipped and are free from defects. However please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claim after 24 hours from delivery would not be entertained.

SHIPPING

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.